d Partner commitment

Exclusive Buy-Back Guarantee

Explore· Test· Dare

We take back wines that do not find their place with your guests.

Our commitment

Explore freely

At Carrière Distribution, we select our wines with the greatest care. Because we believe in our choices, we stand behind them fully: we commit to taking back references that do not find their place with your guests. You no longer have to choose between curiosity and caution - build the wine list you truly want.

What the guarantee brings you

Expand your wine list without risk

Add references you might not otherwise have dared to list. If they do not work, we take them back.

Move upmarket with confidence

Step into a higher price bracket and test, in real conditions, whether your guests will follow.

Adapt to change

Your menu changes, your team changes, your guests change. Your cellar can move at the same pace as your establishment.

Decide with real insight

The best test for a reference is your own dining room. You decide after seeing it in action.

12months

From delivery to make your decision

No reason required. A full credit note at the purchase price, valid for 12 months from its issue date, across our entire catalogue.

Use cases

When to activate it

You do not need to justify your request. These are simply the situations we most often encounter alongside our partners.

Dare to explore

01

Test a new appellation or estate

You are unsure about listing a producer you do not yet know. Try it: the risk is on our side.

02

Move into a higher price bracket

You sense your guests may be ready, but you are not certain. Test it in real conditions.

03

Explore a different vintage

A younger vintage, an older one, or a complete vertical. Build depth in your list without permanent stock immobilisation.

Adapt with confidence

04

Your wine list evolves

A redesign, a seasonal change, a new culinary direction: references that no longer fit can be taken back.

05

A reference does not meet its audience

Despite the quality of the wine, the response is not there. That is exactly what we stand behind.

06

A season or event ends differently than planned

End of season, cancelled banquet, lower-than-expected traffic: the remaining stock does not have to stay with you.

How to proceed

How it works

A simple process, managed entirely from your My account area.

01

Submit your request

From your My account area, indicate the references, quantities, delivery date and relevant invoice number.

02

We validate the list together

A direct exchange, by phone or email, to confirm together the precise list of wines to return.

03

We organise transport

You ship the bottles back, or we arrange collection through our carrier. The actual transport cost remains at your expense (around €1 excl. VAT per bottle).

04

We issue your credit note

Within 15 working days after receipt and validation. At the initial purchase price excluding VAT, valid for 12 months.

A comment, if you wish

No reason is required. But if you agree to tell us briefly what did not work, you help us refine our future selections alongside you.

Terms

Detailed conditions

Everything you need to know, with full transparency.

01Eligibility and time limit
This guarantee applies only to orders placed and validated online on our website. You have 12 months from the delivery date to request the return of the wines ordered.
02Information to provide
  • The relevant references and quantities
  • The delivery date
  • The corresponding invoice number
We establish the list of wines to return (packing list) together before shipment.
03Transport
Shipping costs: the return is at your expense, at the actual transport cost (as an indication, around €1 excl. VAT per bottle in mainland France). Collection: you may organise the shipment yourself or entrust collection to our carrier.
04Inspection upon receipt
Validation takes place after inspection of the bottles, according to the following criteria:
  • Full, unopened bottle, with capsule and cork intact
  • Label and back label without alteration (tear, stain, humidity, peeling)
  • Level consistent with origin
  • No leakage or sign of cork movement
Bottles that do not meet these criteria cannot benefit from a credit note. We will agree together on what happens to them.
05Credit note value
Amount: the credit note corresponds strictly to the initial purchase price excluding VAT of the bottles taken back.
Issue: within 15 working days after receipt and validation of the bottles.
Validity: 12 months from the issue date.
Use: valid on any new order with Carrière Distribution. Not transferable to a third party.
Explore · Test · Dare

Build the wine list you truly want

All your buy-back requests are managed directly from your My account area. This time, the risk is on our side.

Go to my account
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